Improving the process of healthcare delivery in an outpatient environment: the case of a urology department

In order to realise the healthcare value proposition of access, quality and value, it is necessary to examine existing healthcare processes to identify opportunities to re-design them and incorporate ICT (information communication technologies) to enable effective and efficient processes that do facilitate the delivery of superior healthcare. The following discusses this in the context of a urology clinic at a large hospital in the MidWest, USA