A conceptual framework for evaluating the public value of e-Government: A case study from Sri Lanka

This paper proposes a conceptual framework for evaluating the public value of e-government from the perspective of citizens. Four dimensions of public value creation through e-government are considered including delivery of public service, achievement of outcomes, development of trust, and effectiveness of public organizations. To demonstrate the applicability of the proposed framework, a case study of evaluating the public value of e-government in Sri Lanka is conducted. The results show that the proposed framework is effective in assessing the public value of e-government and pinpointing the areas for improvements in e-government.