Critical success factors of learning support at Australian technology network of universities: A conceptual framework approach

Supplemental Instruction (SI), Peer Assisted Study Sessions (PASS), and other types of learning support services have been adopted by a large number of Universities in Australia. This paper will propose to determine the critical success factors of learning support at Australian Technology Network (ATN) of Universities. These include improved understanding, to understand how to go about doing the students' assessment tasks, to increase students' learning skills in reading, note taking and exam preparation; to encourage students' to take responsibility for their own learning, help to manage study time, increase students' confidence to study their courses, improve problem solving and analytical skills, increase motivation, and increase students' interest in the course. In addition, this paper will propose a statistical analysis (reliability, factor analysis and multiple regression analysis) to examine what the significant factors in learning support influence the students' learning outcomes.