Diffusion of e-government services in Australia: citizens' perspectives

The aim of this paper is to illustrate the diffusion of e-government in urban Australia. The theory of innovation diffusion is used to guide the research accomplished via a survey method. Research findings included in this paper highlight the use of E-Gov service at three levels of administration by urban citizens in Australia and the usefulness of bundled services offering a one stop shop for citizens. Findings discussed in this paper also highlight that factors such as cost and time saving, convenience and online tracking facility significantly impact the adoption of E-Gov services by citizens. It also suggests that the level and frequency of E-Gov service use and access is dependent on the regularity of its need by citizens. Access to technology, socio-economic status and level of education also influence E-Gov adoption by citizens.