Door-to-Door Travel Planner for Improved Traveler Experience using Digital Twin Concept

This paper introduces a digital multi-modal door-to-door travel planner for improved traveler experience. Particularly long-distance travel with several change overs along the way, are susceptible to delays and missed connections resulting in a poor travel experience for the traveler. In case of travel disruption, the traveler needs access to reliable, independent, on-demand information which covers the entire journey so an alternative route can be selected. In this research, a digital multi-modal door-to-door travel planner has been developed that allows a traveler to generate multiple travel itineraries for a given departure and arrival point combination and the option to select an itinerary based on cost or travel time. A personal device-based application then tracker travel progress against the selected itinerary and give warning notifications if connections are going to be missed so alternative routes can be selected. The dual component system acts as digital twin where actual travel is tracked against an optimum process. The process is demonstrated using an example journey showing the effect of different travel choices.