Factors influencing employees' intention to use an electronic recordkeeping system: development of a valid survey instrument

This study seeks to identify the factors that are associated with the acceptance and use of electronic recordkeeping systems in public sector organisations. These systems rely on ordinary end-users (rather than trained recordkeepers) to select and file appropriate records to comply with organisational and legislative recordkeeping requirements; however, current acceptance and utilisation rates of these systems are often mixed. The selected methodology is a mixed-methods approach, with this paper focusing on the development of a valid survey instrument. A theoretical model was initially derived from the literature covering three logical areas (and consisting of their supporting and pre-validated constructs): Technology Acceptance (performance expectancy, effort expectancy); Organizational Context (social influence, perceived power security), and Knowledge Interpretation. A new construct – perceived value of records – is introduced in this study to provide a construct in support of Knowledge Interpretation. The derived measurement items are then checked for construct validity before forming a suitable survey instrument.