Making usability work in industry: an Australian practitioner perspective

The gap in usability knowledge between research and industry practice is an important one to bridge. This paper presents the findings of 12 interviews with usability practitioners. The interviews focus on eliciting stories about successful and unsuccessful usability outcomes. The analysis shows that an iterative usability process, ensuring stakeholder involvement, articulating usability goals and requirements and avoiding technological constraints are critical issues to achieving a successful usability outcome in a project.