Reconfiguring the 'duality of structure' through smart metering demand management programs

This paper explores the ways in which smart metering demand management (DM) programs can both reinforce and challenge existing energy and water service expectations and social norms of comfort and cleanliness. The paper analyses two interviews -- one with a household and one with a utility provider -- drawn from a series of 67 interviews that have been conducted with people involved in, or delivering, a smart metering DM program featuring new pricing regimes and/or the provision of an in-home display consumption feedback system.