An empirical approach to model formulation for system support engineering

Organizations today face intense competitive pressure to maximize their performance over time as customer expectations increase. The literature suggests that there is a need to develop a tool or techniques that practitioners in the industry can apply to help in support system design for operating assets as a long-term service solution in order to maintain optimized performance and obtain the best return on investments. This technique should integrate the industry domain knowledge to create and deliver support solutions for in service assets. There is no generic architecture for system support engineering available for practitioners to use. This will lead to the following question "Can industrial practitioners have a generic architecture to simplify the development of such a system"? If the answer is yes; then how possible is it? Therefore, this paper will present an empirical approach to model the formulation for a system support engineering (SSE) generic framework. The development of the SSE Framework combines both literature analysis and empirical work. Also, it will provide a possible answer to the research question and suggest further recommendations and opportunities for future research.