Dispute Resolution Practitioners Online Technologies and COVID-19: Findings from Empirical Research on Use of Technology

This article presents findings from empirical research on the use of online technologies by dispute resolution practitioners during the COVID-19 pandemic. It explores their experiences on types and use of technology, challenges encountered in using technology, security and privacy issues and the implications on their practice and personal wellbeing. In doing so, it identifies useful elements of the technology acceptance model, including perceived usefulness, ease of use, choice and voluntariness. The article concludes by canvassing additional research, training and regulation to enhance the quality of dispute resolution conducted using online technologies.