Indonesian contractor professionals’ perception on problems in construction claim management

Construction claim is one of many factors which influence the execution of construction projects. It is unavoidable especially in large scale projects where many parties are involved and work under pressure in regards to time and money constraints. Construction claims arise because of several causes including but not limited to change order instructions, delays, disruptions, and defective works. If not manage properly, these claims will eventually become disputes which may affect the construction project goals. Furthermore, construction claim management research has not been done extensively in Indonesian context. Therefore, this research will look into problems in construction claim management encountered by Indonesian contractors. The research method approach was a mixed method combining a comprehensive literature review and questionnaire survey to obtain the views of practitioners in this industry. Data from questionnaires distribution were then analyzed using Significance Index. This research shows that the significant problem of six construction claim management phases are related to lack of skilled and competent staffs on site, the unavailability of standard form, communication problems, and lack of documentation skill.