Managing SaaS risk in higher education organisations: a case study

Sqftware-as-a-Service (SaaS) is a new itiformation and communications technology (JCT) that qffers dynamically scalable reconfi&>ttrable services to clients on demand via the internet. It is heralded as one ofthe most significant ICT advances that can facilitate business value creation and innovation. There is paucityofresearch concerning the perceived risks that can affect Sa aS adoption intentions of higher education organisations (HEOs). In attempts to contribute to the existing body ofknowledge, this study draws on qualitative evidence to explore perceived SaaS risks at HEOs. It equips HEO managers and policy makers with an integrative risk management.fi·ameworkfor SaaS adoption.