Measuring knowledge retention: A case study of a construction consultancy in the UAE

Purpose: The purpose of this paper is to develop a model that can be used to assess the knowledge retention capabilities of an organisation, and suggest opportunities for improvement. A model to fulfil this aim is developed and validated on a construction engineering consultancy. Design/methodology/approach ¿ A knowledge retention model was developed drawing on a thorough review of the literature. The developed retention model was validated through a case of a construction engineering consultancy. Semi-structured interviews were used to elicit relevant information during the case study.