Measuring the public value of E-government: A case study in Sri Lanka

This paper aims to present a case study on the public value of the e-Sri Lanka program. Four major dimensions of public value creation through e-government including the delivery of public services, the achievement of outcomes, the development of trust, and the effectiveness of public organizations are considered in evaluating the performance of the e-Sri Lanka program. The progress of e-Sri Lanka program is evaluated, and the potential areas for improvement in the development of e-government in Sri Lanka are identified.