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Overcoming the unprecedented: Micro, small and medium hospitality enterprises under COVID-19

journal contribution
posted on 2024-11-02, 20:03 authored by Abel Duarte AlonsoAbel Duarte Alonso, Alessandro Bressan, Seng KokSeng Kok, Nikolaos Sakellarios, Oanh VuOanh Vu, Michelle O'Shea, Alex Koresis, Maria Solis, Leonardo Santoni
The sudden irruption of COVID-19 has paralysed, even devastated, numerous industries. Academic and industry publications also convey the destructive impacts of this phenomenon on hospitality and tourism businesses. While business owners and managers are still constrained by unpredictability, restrictions, and ongoing uncertainty, those vying to continue will need to build their adaptive skill repertoire to cope with the crisis-related regime. This study is primarily concerned with businesses’ adaptation phase from owners/managers’ viewpoints, including how they manage and envision a future coexistence with COVID-19 threats. Drawing on an international sample of owners/managers of hospitality and tourism businesses, and considering the foundations of the dynamic capabilities framework, eight dimensions emerged from the findings. Five of these, persevering, dynamic, austere restrictions, business environment, and stakeholder, strongly suggest the relevance of reconfiguring, a cluster of dynamic capabilities. Together, the dimensions demonstrate participants’ strong commitment to navigate through the threat while pursuing socioeconomic sustainability.

History

Journal

International Journal of Hospitality Management

Volume

103

Number

103201

Start page

1

End page

12

Total pages

12

Publisher

Elsevier

Place published

United Kingdom

Language

English

Copyright

© 2022 Published by Elsevier Ltd.

Former Identifier

2006112872

Esploro creation date

2023-04-28

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