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Social media analytics for knowledge acquisition of market and non-market perceptions in the sharing economy

journal contribution
posted on 2024-11-02, 21:12 authored by Andrea Geissinger, Christofer Laurell, Christina Oberg, Christian Sandstrom, Nathalie Sick, Yuliani SusenoYuliani Suseno
Purpose: Using the case of Foodora, this paper aims to assess the impact of technological innovation of an emerging actor in the sharing economy through stakeholders’ perceptions in the market and non-market domains. Design/methodology/approach: Using a methodological approach called social media analytics (SMA) to explore the case of Foodora, 3,250 user-generated contents in social media are systematically gathered, coded and analysed. Findings: The findings indicate that, while Foodora appears to be a viable provider in the marketplace, there is mounting public concern about the working conditions of its employees. In the market domain, Foodora manages its status as an online delivery platform and provider well, but at the same time, it struggles with its position in the non-market sphere, suggesting that the firm is vulnerable to regulatory change. These insights highlight the importance of simultaneously exploring and balancing market and non-market perceptions when assessing the impact of disruptive innovation. Originality/value: This study offers originality by providing an integrative approach to consider both the market and non-market domains. It is also novel in its use of SMA as a tool for knowledge acquisition and management to evaluate the impact of emerging technologies in the sharing economy.

History

Journal

Journal of Knowledge Management

Volume

25

Issue

2

Start page

500

End page

512

Total pages

13

Publisher

Emerald Publishing

Place published

United Kingdom

Language

English

Copyright

© Emerald Publishing Limited

Former Identifier

2006116401

Esploro creation date

2022-07-27

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