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The introduction of innovative services in a state owned airline: a case study of an IT migration project

journal contribution
posted on 2024-11-01, 14:01 authored by Konstantinos Malagas, Kyriakos KourousisKyriakos Kourousis, Glenn Baxter, Nikitas Nikitakos, Stefanos Gritzalis
This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identified, based on an interview based qualitative research. Focusing on the project team leaders a set of results is identified / determined, which provides significant insight into the key factors, deficiencies and outcomes of the project, with reference to the characteristics of a state-owned company. Further elaboration of the proposed methodology is deemed to be applicable in the identification of the weak and strong points of similar change projects.

History

Journal

Journal of Technology Management and Innovation

Volume

8

Issue

2

Start page

74

End page

83

Total pages

10

Publisher

Universidad de Talca

Place published

Chile

Language

English

Copyright

Journal of Technology Management & Innovation © Universidad Alberto Hurtado, Facultad de Economía y Negocios.

Former Identifier

2006040022

Esploro creation date

2020-06-22

Fedora creation date

2013-05-28

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