Using ethics of governance to sooth tensions on strategic intent: Artfully managing an age old source of war in organisations

Ethics of governance deficiencies including weak management of the principal-agent problem by the board of directors and conflict over the strategic intent of the organisation between groups of employees such as the board of directors, top management team, and the middle-line managers working in small teams are age old problems for stock exchange listed companies. These matters continue to cause shareholders of listed companies much concern, creating tense annual general meetings and robust community debate on how to reign in blatant moments of managerial hegemony (or dominance) with agents exploiting principals, at times at great financial cost to long suffering shareholders. The role of the chairperson and the board applying agency theory is to manage these conflicts on behalf of the shareholders; however, in many instances, company directors have failed in their duties and investors have been aggrieved – the result, war in organisations. The challenge for organisations is to avoid this source of tension and war caused by emergence of managerial hegemony over the organisation and to promote sound executive stewardship and effective social exchange among the board, executive team, and middle-line managers. These challenges are discussed and solutions are developed. The importance of strategic intent as a unifying rhetorical message as a key component of an ethics of governance regime that keeps the peace and prevents war in the organisation is explained.