Work–life conflict and job performance: The mediating role of employee wellbeing and the moderating role of trait extraversion

Based on data from hospitality workers in China, our study examined the effect of work–life conflict on job performance via employee wellbeing, and how this effect was moderated by extraversion. The survey results have revealed that work–life conflict jeopardizes employees' job performance via its adverse effect on their wellbeing. Furthermore, the effects of work–life conflict on wellbeing (directly), and on job performance (indirectly) via wellbeing, is amplified by extraversion. This indicates that extraverted employees experience more health impairment and performance decline than introverted employees when encountered with work–life conflict. Our results suggest that managers could implement family-supportive practices to alleviate employees' work–life conflict, which has implications on their wellbeing and performance, and should pay attention to employees' trait extraversion in doing so.