AI in Victorian Courts and Tribunals: Submission to the Victorian Law Reform Commission

This response concerns consumer disputes brought by a consumer to a court or a tribunal. It explores some of the benefits of a public consumer online dispute resolution system (‘ODR’). We argue that ODR holds vast potential for increasing access to justice in the domain of consumer protection and there are strong normative arguments for exploring its potential in the resolution of consumer disputes in courts and tribunals.<p></p>